  Polywood Patio Furniture Warranty And Care
Welcome to the casual life with PolyWood, it is a world of simplicity, durability and quality. Once destined for landfills, milk jugs are transformed into recycled plastic lumber used to create this casual outdoor furniture. Regardless of whether you live in the mountains, on the beach, surrounded by the plains, in rain or shine, the unique nature of this furniture allows it to be left outside year round as it has proven to be impervious to the effects of the weather. It is available in six colors: black, hunter green, sand, mahogany, teak and white. Manufactured in the USA.
Cancellation/Changes
Orders produced and placed on a truck for delivery cannot be canceled without incurring a restocking fee. Orders refused and returned by a customer will be subject to a 20% restocking fee, assuming the product is sale able, plus the cost to ship that product. Freight charges to return canceled orders are the responsibility of the customer.
Order changes will be accommodated on changes received the same day. Order changes received beyond the same day will result in order cancellation and re-entry. Order lead times will begin from the date of the re-entry.
Items in stock ship within 1 to 3 days of order. Items out of stock will be manufactured and shipped 3 weeks from date of order
Returns
Call Customer Service at 866-493-1567 for Return Authorization. Freight charges to return unwanted items are the responsibility of the customer. Items returned which are deemed to be sale able will be credited to the customer’s account, less a 20% restocking fee. Items returned which are deemed not to be sale able, or items returned damaged because of improper packing or handling, will be credited to the customer’s account according to the condition of the item returned.
Freight Claims
Damages and shortages must be identified upon product delivery. Both the carrier and the customer must sign the bill of lading, indicating the product damage and/or shortage. Notify and fax a copy of the bill of lading (and any other requested info) to Customer Service at 866-493-1567 to insure proper handling of the freight claim and replacement material.
Cleaning/Maintenance
Polywood is made of HDPE plastic resin that has been purified and UV protected. It is generally cared for and cleaned with soap and warm water. For certain stains and additional cleaning power, a 1/3 bleach and 2/3 water solution can be used without affecting the color. Also, a popular method of cleaning is a high-pressure power wash. (Not to exceed 1,500 psi, which is the equivalent of a car wash.) The surface characteristics of the product may require the use of a soft bristle brush to get into the creases.
The hardware used in the assembly and construction of our furniture is a 300 series commercial grade stainless steel that has an additional “Xylan” protective and cosmetic coating. Although the quality of the hardware has a high level of corrosive resistance, the hardware can show some sign of corrosion in salt air environments. A practical solution to these signs of corrosion would be to wash the product with soap and warm water. Use a soft bristle brush to scrub the corroding areas of the hardware. Also, use appliance touch up paint in the appropriate color to protect the hardware. Appliance touch up paint can be purchased at local hardware stores.
Warranty
Poly-Wood, Inc. warranties to the original purchaser, that for a period of five (5) years for residential use (three (3) for commercial use) from the date of purchase against any defects in the manufacturing and workmanship of the furniture components. “Defects” is defined as imperfections that impair the original function of the product. This warranty does not apply to normal wear and tear effects on the furniture, which is received by regular use of the furniture. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God. This warranty does not apply to the hardware used to assemble the furniture.
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